Overview
A veterinary anesthesia service provider wanted to modernize its field technicians’ workflow. With teams spread across different locations, staff were relying on personal devices without proper security or consistency. They needed a solution that was easy to manage, secure, and flexible enough to support the Microsoft apps they depended on every day.
This case study highlights how Virtua Computers deployed iPad and iPhone for veterinary technicians to modernize workflows and secure data.
The Challenge
Technicians required reliable access to manuals, compliance forms, and service records while traveling to clinics and hospitals. Without device management in place, there were risks of data exposure, lost productivity, and inconsistent device setups. The company needed a streamlined way to roll out iPads and iPhones while ensuring every device was secure and work-ready from the moment it was turned on.
The Solution
Virtua Computers began with a full assessment of the company’s existing workflow, devices, and security gaps. We quickly realized that the client wanted full control over their fleet, but also needed a management platform that was simple to use and easy to support without an internal IT team.
Based on those needs, we recommended SimpleMDM, the most straightforward mobile device management solution for Apple environments. Virtua guided the client from start to finish, including:
- Enrolling devices in Apple Business Manager with federation to Microsoft accounts for seamless single sign-on.
- Connecting Apple Business Manager to SimpleMDM and configuring all necessary integration pieces, including Device Enrollment tokens, Apps & Books token, and an APNS certificate.
- Creating custom profiles for Wi-Fi, managed software updates, Home Screen layouts, and app restrictions.
- Deploying Microsoft’s suite of productivity apps automatically to each device.
- Establishing an ecommerce store for simple device purchasing and enrollment.
In total, 10 devices were deployed — a mix of iPads and iPhones — ensuring every field technician received a secure, standardized device configured instantly and without IT intervention.
Results
The deployment gave technicians the tools they need to stay focused on what matters most: servicing critical veterinary equipment. Productivity has increased, security gaps have been closed, and the system requires almost no ongoing support. In fact, the deployment has been so reliable that Virtua hasn’t heard from the client in months. Everything just works.
“We engaged the team at Virtua Computers to help us configure and deploy iPads to our team of field service technicians. The goal was to have centrally managed, company-provided tablets for our team to complete their work orders and other critical tasks. This was a new initiative for us; we weren’t sure where to start, and we didn’t have an internal IT team to lean on. Virtua was a steady and reliable resource throughout the entire process, guiding us from purchasing hardware to our initial setup of a new mobile device management (MDM) solution, and from configuration to end-user deployment of the new iPads. They couldn’t have made it easier for a non-technical person like me. This critical project was completed within budget and on time. Furthermore, the team at Virtua has been incredibly responsive to new needs or issues that have arisen since the initial deployment. We can’t recommend them enough!”
– Erin F.
Conclusion
With Apple at the core, Virtua Computers helped this veterinary services company transform its field operations. By deploying iPad and iPhone for veterinary technicians, we delivered a secure, standardized, and easy-to-use solution that empowers staff to work confidently anywhere. The result is a team equipped with the right technology — always ready to support their clients without disruption.
Key Takeaways:
- Veterinary technicians equipped with standardized Apple devices.
- Secure, MDM-managed deployment with Apple Business Manager.
- Productivity boost with minimal ongoing IT support.
Want to learn more?
Learn more about our Apple Mobile Device Management Services, or contact us to get started today!
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