Senior IT Consultant

Full time senior level position managing both all-Mac and mixed Mac/Windows environments for NYC-based IT company. The right candidate should be a seasoned technician with strong experience across the technology spectrum. Need to be comfortable in a fast-paced environment with ever-shifting priorities. The majority of work is onsite, therefore interpersonal skills are a major part of this role.

Responsibilities include:
• Manage all aspects of technology for our clients including both systems and processes
• Serve as primary technician on new hardware and software installation, regular maintenance, troubleshooting, service interruptions and networking
• Delegate to junior technicians; effectively dividing work based on skillset
• Meet with client stakeholders, often presidents or owners, to discuss issues, analyze needs and recommend both short-term and long-term solutions
• Maintain accurate documentation on all client communication, system specifications and work performed
• Compose project quotes, timelines and budget plans
• Facilitate change management, training employees on technology updates and processes
• Educate clients on relevant changes in technology

• Excellent problem-solving ability: must be able to efficiently analyze an issue and make appropriate recommendations on how to proceed
• Strong organizational and time management skills
• Superb written and interpersonal communications skills—relationship building with our clients is essential
• Ability to work both independently and as a member of a team
• Ability to prioritize—understanding the bigger picture for both the client and the business

• 5+ years of professional IT experience preferred
• Windows Server 2012 experience a must
• Solid understanding HyperV, Active Directory, Azure, Filesharing, Veeam
• Extensive Mac experience, including macOS/OS X Server
• Understand core concepts of Mobile Device Management, VoIP, Server/File Sharing, Networking, DHCP, DNS, VPN, RMM
• Experience with Meraki Firewall, Switches, Wireless devices
• Experience with Synology branded equipment a plus

Salary – $50-70K based on experience
Based in NYC. Must be onsite at most clients, light travel possible.