Full-time position managing both all-Mac and mixed Mac/Windows environments for a Technology consulting company with offices in the NYC area, Miami, and Des Moines. The right candidate should have some experience across a variety of computing platforms and technology solutions. Needs to be comfortable in new and novel environments with ever-shifting priorities. Onsite and remote customer interaction is a crucial part of the day-to-day work.

Responsibilities include:

• Respond to client requests, and troubleshooting issues as they arise
• Preventative maintenance of computer technology for clients
• Maintain accurate documentation of system specifications
• Compose project quotes, timelines, and budget plans
• Educate clients on relevant changes in technology

Qualifications:

• Excellent problem-solving ability: must be able to efficiently analyze an issue and make appropriate recommendations on how to proceed
• Strong organizational and time management skills
• Superb written and interpersonal communications skills—relationship building with our clients is essential
• Ability to work both independently and as a member of a team
• Ability to prioritize—understanding the bigger picture for both the client and the business

Requirements:

• Professional IT experience preferred
• Familiarity with core concepts of Mobile Device Management, VoIP, Cloud storage, small group shared file services.
• Experience deploying and maintaining Firewalls, Switches, Wireless devices, and other networking components.
• Experience with Synology branded equipment a plus

Salary – $50-75K based on experience

Benefits – 401(k), Fitness Allowance, Continuing Education Allowance, Professional Development.

Fully Remote. If you live in NYC, NJ, Des Moines, Miami possible onsite clients, light travel possible.

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